1st Line Support Technician

An exciting new opportunity has arisen for an ambitious, hardworking 1st line support field Technician to join our Team supporting Schools along the M4 Corridor. This is a key role within the business and has a variety of responsibilities. 

 

As a technical support employee, you’ll be monitoring and maintaining the computer systems and networks within Schools along the M4 corridor in a technical support role. The role will involve onsite configuration, install and handover as well as dealing with trouble shooting IT issues.

ROLE / RESPONSIBILITIES

Your challenge as an IT 1st Line Support Advisor:

  • Imaging PC's and laptops using MDT production (Microsoft Deployment Tools).

  • Network patch work in both switches and routers, cable fault finding.

  • Manage tablet devices via Mobile Device Management such as Meraki and Apple Volume Purchase Programme.

  • Installing software packages, including bespoke software.

  • Building PC's, installation at site and then offering any follow up support/maintenance required.

  • Perform Software and Hardware upgrades to client devices.

  • Use a Lansweeper tool to create reports to advise Schools to upgrade equipment.

  • Offering technical support over the telephone and connecting via a remote connection.

  • Keeping our Helpdesk system up to date with customer information.

  • Working with the IT Helpdesk to ensure customers faults are dealt with as quickly and efficiently as possible.

Personnel Skills

  • Good written and verbal communication skills.

  • Good organisational and problem-solving skills.

  • Demonstrate a high level of independence, judgment and initiative.

  • Be totally self-motivated and self-managed.

  • Prioritisation of own work. 

  • Flexible approach to workload and duties.

  • You will be punctual, reliable and flexible.

* Knowledge of the Welsh language would be advantageous

** Full UK Driving License is essential for this role.

Please email an up to date C.V to hr@i-teach.org.uk

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© iTeach Wales Ltd. 

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