1st Line Support Technician

Windows PC - Pink.png

An exciting new opportunity has arisen for an ambitious, hardworking 1st line support field Technician to join our Team supporting Schools along the M4 Corridor. This is a key role within the business and has a variety of responsibilities. 

 

As a technical support employee, you’ll be monitoring and maintaining the computer systems and networks within Schools along the M4 corridor in a technical support role. The role will involve onsite configuration, install and handover as well as dealing with trouble shooting IT issues.

ROLE / RESPONSIBILITIES

Your challenge as an IT 1st Line Support Advisor:

  • Imaging PC's and laptops using MDT production (Microsoft Deployment Tools).

  • Network patch work in both switches and routers, cable fault finding.

  • Manage tablet devices via Mobile Device Management such as Meraki and Apple Volume Purchase Programme.

  • Installing software packages, including bespoke software.

  • Building PC's, installation at site and then offering any follow up support/maintenance required.

  • Perform Software and Hardware upgrades to client devices.

  • Use a Lansweeper tool to create reports to advise Schools to upgrade equipment.

  • Offering technical support over the telephone and connecting via a remote connection.

  • Keeping our Helpdesk system up to date with customer information.

  • Working with the IT Helpdesk to ensure customers faults are dealt with as quickly and efficiently as possible.

Personnel Skills

  • Good written and verbal communication skills.

  • Good organisational and problem-solving skills.

  • Demonstrate a high level of independence, judgment and initiative.

  • Be totally self-motivated and self-managed.

  • Prioritisation of own work. 

  • Flexible approach to workload and duties.

  • You will be punctual, reliable and flexible.

* Knowledge of the Welsh language would be advantageous

** Full UK Driving License is essential for this role.

Please email an up to date C.V to hr@i-teach.org.uk