SLA's
iTeach Support Package Details
At iTeach we aim to do things differently.
Our goal is to change the perception of what a support company can be.
That's why all of our support plans include unlimited consultation and
on-site technical support.
Support Plans
We support a wide range of systems and hardware. Our support plans were created with the goal of enabling educational establishments to integrate and maximise the use of technolgy in the classroom.
Our team has years of professional knowledge & experience from working within education and government sectors.
See which of our Support Packages can help transform your Organisation.
Configuration & Support for:
iPads
Macs
Mac Servers
Apple TVs
Chromebooks
Service Configuration
& Support for:
Mobile Device Management (MDM)
Volume Purchase Programme
Google for Education (G-Suite)
iOS App Deployment
Annual iTeach Review
Unlimited support as standard
SLA One Support Included
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Device Configuration
& Support for:
Windows PCs
Windows Laptops
Windows Servers
Projectors
Smartboards
Software Installation
Printers
Backup & Storage Solutions
UPS Support
Annual iTeach Review
Unlimited support as standard
SLA One Support Included
SLA Two Support Included
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Full Network Installation
Networking Hardware
Internet Connection
Web Filtering
Firewall Installation
Wireless Solutions
Traffic Management
Structured Cabling
Annual iTeach Review
Unlimited support as standard
ADDITIONAL SERVICES
Our customers have access to additional iTeach Services and Promotions.
Included in all our Support Plans.
iTeach Repair Centre
If you have a broken device. Our support team will collect it, arrange for its repair and return it to you.
Discounted Training / iTeach Events
One of the benefits of being an iTeach customer is that you receive discounts on training events run by iTeach and selected partners.
Health Check Review
Included as part of our support service is our Health Check review. We will review all the devices and services we support. Ensuring everything is up to date and you have access to the latest technology.
Off Site Setup
We can arrange to collect and configure your devices off site at our tech centre. This reduces any possible disruptions to lessons and removes strain on the school's internet connection.
Promotions & Giveaways
We hold special promotions and giveaways for our Support Plan customers. iPads and Chromebook's given away regularly.
Online Support Portal
Our customers can log and monitor all of their support requests with us via our Helpdesk system. This helps to keep us connected and up to date.
Our customers can also take advantage of our recycling service
We will recycle your old IT equipment - Responsibly and for free.
We like to do our bit for the planet
Get in touch.
Let our expert team support your organisation.
We also offer Consultancy and Day Rate Technical Support to Businesses, Secondary Schools, Higher Education and Government Institutions.
